Description

Job Summary
The Customer Technical Services Representative provides remote technical support and serves as a liaison between manufacturing teams and customers. This role delivers expert technical guidance, resolves customer concerns, and supports packaging initiatives to ensure product quality, customer satisfaction, and compliance with regulatory standards.

Requirements

Act as a technical liaison between manufacturing teams and customers, providing expert advice and technical solutions
Investigate, address, and resolve customer concerns to maintain product quality and satisfaction
Manage customer packaging initiatives, deliver technical education, and conduct testing to meet quality and project requirements
Support new product development, cost-saving initiatives, and regulatory compliance efforts
Coordinate product evaluations and testing at customer sites to ensure quality standards
Assess materials, performance specifications, container applications, and material substitutions related to customer use
What You Need to Have
Bachelors degree in Food Science, Microbiology, Chemistry, Packaging, Engineering, or a related scientific field
Proficiency in Microsoft Office applications
Strong project management skills with the ability to manage multiple priorities effectively
Excellent listening, verbal, and written communication skills to build and maintain customer relationships
Willingness to travel domestically up to 25%